SHIPPING & RETURNS

Return and Exchange Policy

​

Thank you for choosing to shop with us! This Return and Exchange Policy outlines the terms and conditions governing returns and exchanges of products purchased from our website. Please read this policy carefully to understand our practices.

​

1. Eligibility for Returns and Exchanges:
   a. We accept returns and exchanges within 7 days from the date of delivery, subject to the conditions outlined in this policy.
   b. To be eligible for a return or exchange, the item(s) must be unused, in pristine condition, and in the original packaging. It should also include any tags, labels, or accessories originally included.
   

2. Return Process:
   a. To initiate a return, please contact our customer service team within the designated return period and provide the necessary details, including the order number and reason for the return.
   b. If the return is approved, we will provide you with a Credit Note to the value of the returned items to be utilized within a prescribed period of time.
   c. It is your responsibility to carefully package the item(s) to ensure their safe return. 
   d. Once we receive the returned item(s) and verify their condition, we will process the return and issue a credit note for the purchase amount, excluding any shipping charges or fees.

​

3. Exchange Process:
   a. To initiate an exchange, please contact our customer service team within the designated return period and provide the necessary details, including the order number, the item you wish to exchange, and the replacement item you desire.
   b. If the exchange is approved, we will provide you with a Return Authorization (RMA) number and further instructions for returning the item(s).
   c. It is your responsibility to carefully package the item(s) to ensure their safe return. We recommend using a trackable shipping method with insurance to protect against loss or damage during transit.
   d. Once we receive the returned item(s) and verify their condition, we will process the exchange and ship the replacement item to you. If the requested replacement item is unavailable, we will contact you to discuss alternative options.

​

4. Conditions for Return and Exchange:
   a. Returned or exchanged item(s) must be in pristine condition, without any signs of wear, damage, or alteration.
   b. The original packaging, tags, labels, and accessories must be included with the returned or exchanged item(s).
   c. We reserve the right to refuse a return or exchange if the item(s) do not meet the aforementioned conditions.

5. Non-Returnable and Non-Exchangeable Items:
   a. Certain items, such as perishable goods, intimate or sanitary products, and gift cards, are non-returnable and non-exchangeable unless they are received in a damaged or defective condition.
   b. Customized or personalized items are also non-returnable and non-exchangeable unless there is a manufacturing defect or error on our part.

​

6. Refunds:
   a. Instead of providing monetary refunds, we offer credit notes for eligible returns or exchanges.
   b. The credit note will be issued in the form of a unique code or voucher, which can be applied towards future purchases on our website.
   c. The credit note amount will be equivalent to the purchase price of the returned item(s), excluding any shipping charges or fees.

​

7. Return Shipping Costs:
   a. Unless the return is due to our error or a defective item, you will be responsible for the shipping costs associated with returning the item(s).
   b. In the case of an exchange, we will cover the shipping costs for sending the replacement item to you.

​

8. Contact Information:
   If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team at [email address] or [phone number]. We are here to assist you.

This Return and Exchange Policy is subject to change without prior notice. Please refer to the most recent version available on our website for any updates.